At Nissan we are committed to protecting your privacy – this means that we will make sure that any information you give to us by purchasing our goods and services, visiting our websites, social media pages (such as Instagram or Facebook) is only used for the purposes set out in this “Privacy Policy”.

This Privacy Policy tells you what we do with your personal data, and how we comply with data privacy laws that tell us to treat your personal data in a certain way. This Privacy Policy also applies to everyone who visits our website and social media pages.

For the purpose of this Privacy Policy, we need to tell you that the relevant legal entity responsible for any personal data you provide to us (known as a “data controller”) is called Nissan Automotive Europe (“Nissan”, "NAE", “us” or "we").


Using your personal data helps us improve our service to you. We can process your requests faster and manage our relationship better. Here is how we use your personal data:

Objectives & Legal Basis

Passing your request to the relevant dealer. 

This processing is based on our legitimate interest (to provide a quality service).

Providing information you might have requested (whether from us or our authorised dealership network).

This processing is based on the pre-contractual relationship resulting from your or our legitimate interest.

Sending you relevant information about our services.

This processing is based either on our legal, performance of a contract or legitimate interest (for example, sending you information about system updates, service or MOT reminders).

Measuring the performance of our advertisements (including the effectiveness of marketing campaigns).

This processing is conducted based on our legitimate interest (to measure the performance of our activities), where possible using pseudonymised data.

Measuring the performance of our sales and after sales services.

This processing is based on our legitimate interest (to ensure that the services we are providing meet our quality and standards). 

Sending you direct marketing communications (including newsletters) about our vehicles, products, and services.

The processing is based on your consent (for example, where such marketing communication is sent by electronic means). Where postal direct marketing is sent, this processing is based on consent or our legitimate interest. You have the right to object to us sending you this information at any time.

Sending you online targeted advertisements about our vehicles, products, and services, through our social media and advertising placement partners. 

Where you have provided us with your consent to receive direct marketing communications (as described above) by email, we may share your email address with our social media and advertising placement partners (such as Facebook and Google) to send you online targeted advertisements and offers on their platforms. This processing is based on our legitimate interest.

We will use profiling, including segmentation tools to improve our customer and market knowledge.

This processing is based on our legitimate interest (to get to know the behaviour of our customers and prospects better and/or to provide you with relevant content). 

Carry out customer satisfaction surveys (unless you object to such processing).

This processing is based on our legitimate interest (to improve our products and services). 

Utilising customer feedback via surveys for the research and development of new products and services.

Where possible, this will be using anonymised or pseudonymised data. This processing is based on our legitimate interest (to improve our products and services).

Call recordings of your interactions with Nissan and Nissan dealers (unless you object to such processing).

This processing is based on our legitimate interest (and those of the Nissan dealer) for quality and training purposes.

This processing is based on either consent, legitimate interest, the performance of the contract you have entered into with us or our legal obligation depending on the service provided by Nissan to you.

Your Preferences

You may change your preferences  and stop receiving marketing communications from us (including online targeted  advertising) at any time by clicking here.

Social Media

When you visit our Nissan Discord server, Nissan and Discord process your personal data (including but not limited to your username, any comments that you post, direct messages that you send to us and your activities (such as the time and date of your posts and “likes”), via the Discord services). Nissan and Discord are regarded as “joint controllers” for this processing.

Discord is solely responsible for any further processing of your data, with no input or influence from Nissan – please refer to Discord privacy policy here, for a description of its processing activities and information on your rights.


Any personal data we hold is collected via the purposes outlined in the table above. We may also rely on anonymised statistical data or work with third party companies to enrich our knowledge about you.

The personal data that we collect includes:

Any personal information that can be used to identify you either directly or indirectly – the personal data we collect depends on our interaction with you and may include (but not limited to):

- contact details (such as first name, surname, postal address, email address and phone number);

- data relating to our interactions (such as call recordings between you and Nissan);

- data required to carry out loyalty, direct marketing, market research or survey actions (such as your vehicle preferences);

- data relating to your online accounts;

- data concerning the use of our websites;

- date and time you used our services;

- GPS location (where you have permitted access to this);

- the internet browser and devices you are using;

- “live chat” records;

- where you act on behalf of a business, any information we collect as part of business telemarketing activity;

Please note that the products and services that we offer are primarily for adults. Therefore, we do not carry out any specific personal data processing on minors.

We encourage you to keep us updated, in writing, of any changes to your personal data. 


This Privacy Policy does not cover the use of cookies. For more information on the use of cookies or to change your preferences regarding such cookies, please visit our Cookie Policy here.


We are committed to holding your personal data only for the time necessary to achieve the objective pursued, to meet your needs, or to meet our legal obligations.

In determining this time (retention period), we take into account, in particular, the following:

The length of your contract;

The time required to process your request or complaint;

The length of time your user account has been open, unless it has been inactive for 3 years;

Your interest in our brands;

The need to keep a record of your interactions with us, to effectively manage our business relationship.

When we no longer need to use your personal data, it is deleted from our systems and records or made anonymous so that we can no longer identify you. However, it may be necessary to archive some of your personal data in order to be able to respond to any legal proceedings, throughout the statute of limitations provided for in the applicable legislation.


We might share your personal data with our partners in order to improve our service. We make sure that they are as committed as we are to protecting your personal data and information. 

Service providers

We share your personal data with companies that provide services on our behalf. This includes: 

Website hosting including the operation and/or maintenance of our databases, websites, and mobile applications

Email services

Provision of authentication services

Provision of services relating to our marketing, including the sending of commercial offers

Social media and advertising placement partners

Sweepstakes sponsors

Organisation of contests, promotions, and events 

Auditing and statistical analysis

Customer orders

Data analytics 

Customer service including customer relations management (such as call centres, communication tools)

Customer research and satisfaction surveys

Debt collection agencies

The police, fraud prevention and identity authentication entities, other law enforcement agencies, government, and tax authorities in France or abroad in order to detect, investigate and prevent crime (please note that fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime)

The courts in France or abroad as necessary to comply with a legal requirement, for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations.

For all of this data sharing, we ensure that we only work with trusted companies and secure these relationships (contracts, audits, guarantees and security tests, etc.)

These companies all have strict obligations to protect your information. 

Corporate affiliates 

We may share information with other Nissan companies and transfer it to a third party in case of a merger, reorganisation or similar event.

Compliance and security

It may be necessary for us to disclose your personal data to public and governmental authorities for reasons of national security, law enforcement or other issues of public importance. Where legally permitted we will inform you ahead of such transfer.

We may also disclose personal information if we determine in good faith that disclosure is necessary to protect our rights, resolve legal conflict, enforce our terms and conditions, investigate fraud or protect our users.

Transfer out of the EEA

Your personal data may be processed outside of France or European Economic Area (EEA) i.e. the Member States of the European Union from time to time, together with Norway, Iceland, Switzerland and Liechtenstein.

We want to make sure that your personal data is stored and processed in a way which is secure. We will therefore only process your personal data outside of France or EEA where it is compliant with data protection laws and the way we transfer it provides adequate safeguards in relation to your personal data.


You have various rights in relation to the personal data which we hold about you. You can exercise these rights where applicable at any time by visiting this page.

  • Right to object

This right enables you to object to us processing your personal data. If you object, we will stop using your data unless we can demonstrate compelling legitimate grounds (which overrides your interests) or if our use of your data is necessary for the establishment, exercise, or defence of legal claims. 

  • Right to withdraw consent

Where we have obtained your permission to process your personal data for certain activities, you may withdraw this consent at any time.  If you ask us to do this, we’ll stop using your data unless we consider that there is an alternative legal reason to justify our continued processing of your data for this purpose, in which case we will tell you. 

  • Right to access your data

You may ask us for a copy of the information we hold about you at any time here. We will respond to your request within one month. That period may be extended by two further months where necessary, taking into account the complexity and number of requests.  We may request proof of identification to verify your request.  If you request further copies of this information from us, we may charge you a reasonable administrative cost.  Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so.

  • Right to erasure

You have the right to request that we "erase" your personal data in certain circumstances. We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so.

  • Right to restrict processing 

You have the right to request that we restrict our processing of your personal data in certain circumstances, for example if you dispute the accuracy of the personal data that we hold about you or you object to our processing of your personal data for our legitimate interests. If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data. 

  • Right to rectification 

You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.

  • Right to portability

You have the right to request to receive your data in a structured, commonly used, and machine-readable format.

  • Right to complain 

You also have the right to lodge a complaint with a supervisory authority. We encourage you to contact us first, so that we may attempt to resolve your problem together.


If you have any queries about this Privacy Policy, including your rights in relation to your personal data, please contact our customer services team.

All Participants benefit from access, rectification and opposition rights on personal data related to them and gathered and processed by the Company within the scope of this Competition and of the related draw. To enforce those rights, Participants can write to the following address: Nissan Automotive Europe SAS, AMIEO brand and Content, 8 rue Jean-Pierre Timbaud, 78180 Montigny-le-Bretonneux.

Alternatively, you can contact our Data Protection Officer by email at:


We may amend this policy from time to time. We will inform you and/or seek your consent whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.

Updated on February 10th 2023


Being able to access a reserved parking spot for people with a disability is a matter of accessibility in physical spaces.

Being able to access information and communications and navigate websites in any context is a matter of digital accessibility. We use the abbreviation “a11y” for accessibility because there are eleven letters in this word between the A and the Y.

A11y concerns all types of disabilities: visual, auditory, motor, cognitive or neurological. The improvements and functionalities developed to comply with it bring comfort to all users. It is a legal obligation and a continuous improvement project for all Nissan teams.


Nissan Automotive Europe SAS is committed to making its website accessible in accordance with Article 47 of law no. 2005-102 of February 11, 2005.

To this end, the company implements the strategy and actions detailed in its multi-year plan currently being drafted.

This accessibility statement applies to the website.

The website is currently being audited against the RGAA 4.1 standard.

The results of the tests as well as the non-conformities found will be published in 2023.


You can't access a content or a service? To be directed to an accessible alternative or to get the content in another form, contact customer service via this link:


You have notified the site manager of a lack of accessibility that prevents you from accessing a content or service and you have not received a satisfactory response? You can:

  • Send a message to the Human Rights Defender or call him on 09 69 39 00 00 (price of a local call).

  • Meet a delegate of the Human Rights Defender in your region.

  • Send a letter to the Human Rights Defender (free of charge, do not use a stamp):

Human Rights Defender

Free reply 71120

75342 Paris CEDEX 07